How to create a MyDIGI account and log in to MyDIGI?

New customer

When you become a customer, you will have to create an account during the order process

Existing customer

Go to MyDIGI
Enter your email linked to your DIGI profile
Enter your defined password
Enter the password you have set. If you have forgotten it, click on "Forgot Password", and you will be able to set a new one.

What are the advantages of MyDIGI account?

It is completely free, accessible 24/7.
We have ensured that its interface is very intuitive so that you can navigate it easily.

How to view and manage my personal contact information on MyDIGI?

Go to MyDIGI
Enter your email address and password
Click on Log in
Select "Profile" in the main menu
You have access to all your personal contact information: your customer number, name, contact phone number, and contact email. You can modify your phone number and contact email.
You also have access to all your contracts and can download them

How to view and pay my invoices on MyDIGI?

Go to MyDIGI
Enter your email address and password
Click on Log in
On the homepage, under the title "Outstanding invoices", you will find the total amount you have left to pay.
To access all your invoices and their printable PDF versions, click on "See all my invoices" or on "Invoice" in the main menu
In this section, you will find:
- The total amount of invoices you still need to pay
- The due dates
- The "Pay" button, which allows you to pay these invoices directly (unless you have opted for direct debit)
- The option to download your invoices
Tips:
- If you use direct debit to pay your invoices, it is normal that the "Pay" button does not appear.
- Is the status of your invoice still "To be paid" even though you have already paid it? Don't worry: there can be up to 5 working days between the time you pay and the time DIGI receives the payment.

How to manage my subscription, options, and services with MyDIGI?

Go to MyDIGI
Enter your email address and password
Click on Log in
Select "My Products" in the main menu
For each of your product, you can:
- modify it,
- see the consumption (e.g., the number of GB you have used and the remaining number of GB),
- check the parameters (e.g., the SIM card number and PUK number),
- activate or deactivate options (e.g., Data option)

What other services are available with MyDIGI?

Go to MyDIGI
Enter your email address and password
Click on Log in
On the Homepage, you will be able to access the following services:
- controlled budget (linked to a DIGI mobile subscription)
- change your appointment (linked to your DIGI Fiber and DIGI TV subscription)

Can I use MyDIGI in case of emergency?

Go to MyDIGI
Enter your email address and password
Click on Log in
On the Homepage, you will be able to access the following emergency services:
- Lost or stolen smartphone
- SIM card blocked
- WiFi Password Lost

How to recover the MyDIGI password?

Go to MyDIGI
If you have forgotten your password, click on "Forgot Password", and you will be able to set a new one.
Your account is created! From now on, you can log in to MyDIGI with your credentials anytime!