When you make a purchase online or outside of our physical locations, you are entitled to a 14-day withdrawal period. During this time, you have the right to notify DIGI of your decision to cancel your subscription or return your purchase without incurring any penalties or providing a reason. This 14-day period starts the day after your subscription is confirmed or when you receive your equipment in the case of a purchase.
If you are eligible for the right of withdrawal and wish to exercise it, simply contact DIGI Customer Care at 0800/41.041. One of our advisors will assist you in submitting your request using the form provided below. Ensure that this document is sent to DIGI before the 14-day period.
If you decide to withdraw, you must return any equipmentwithout undue delay and no later than 14 calendar days after notifying DIGI of your decision. Our Customer Care team is here to support you throughout the process.
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