If you're in a country where roaming is available* but still experiencing issues, try these steps:

For Android:

1. Open the DIGI STK app (this should have installed automatically when you inserted your DIGI SIM.).
2. Select ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

For iPhone:

1. Open your Settings
2. Go to ‘Mobile Service’ > ‘SIM Applications’ > ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

⚠️ Important: When you return to Belgium, don’t forget to switch your settings back from ‘Manual’ to ‘Automatic’ to use your mobile data.

*DIGI offers roaming in most countries, except for the following: Algeria, Bhutan, Côte d'Ivoire (Ivory Coast), Eritrea, Falkland Islands Malvinas, Liberia, Libya, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Somalia, Swaziland/Kingdom of Eswatini, Venezuela, and Yemen.

• Keep your mobile number

1. Retain your current SIM card in your smartphone.
2. Call 0800/41.001 to transfer your number from your existing provider to DIGI.
3. Your number transfer will be completed within 24 hours (except during weekends).
4. Please note: Your connection will be temporarily interrupted once the transfer is complete.
5. Only then, insert your new SIM card into your smartphone.
6. Activate your mobile data. Just pop your new SIM card into your phone and follow the setup steps for your device on https://www.digi-belgium.be/en/apn

• New DIGI number

1. Insert your new SIM card into your smartphone.
2. Call 0800/41.001 to activate your SIM card and follow the provided instructions.
3. Activate your mobile data. Just pop your new SIM card into your phone and follow the setup steps for your device on https://www.digi-belgium.be/en/apn

• Multiple SIM cards?

The Voice Mail service is used less and less and is being replaced by other services. Many users now prefer messaging apps like WhatsApp which offer voice messaging capabilities without the need for a traditional voicemail service.

DIGI uses a pre-billing system, which means you're charged in advance for your subscription. Here's how it works:

Example 1: New subscription

• You subscribe on 15/04.
• Your first invoice will include:
  -Prorated subscription fee for 15/04 to 30/04 (e.g., €10/month = €5 for the first half of the month)*.
  -Consumption during 15/04 to 30/04.
  -Full subscription fee for 01/05 to 31/05 (e.g., €10).
• Your second invoice will show:
  -Consumption during 01/05 to 31/05.
  -Full subscription fee for 01/06 to 30/06 (e.g., €10).

*Important remark: If you have a DIGI Mobile offer, your data will also be prorated (e.g., if you have 15 GB, you will have 7.5 GB for 15/04 to 30/04).

Example 2: Cancelling your contract

• You cancel on 20/11.
• Your last invoice will include the consumption for 01/11 to 20/11.

Whatever your question, here is how and when to contact us.

First go to our Support page.

• Find the answer to your question in our FAQs
• Contact us via Facebook
• Or call us on 0800 41 041

New customer

Existing customer

• Go to MyDIGI
• Enter your email linked to your DIGI profile
• Enter your defined password
• Enter the password you have set. If you have forgotten it, click on "Forgot Password", and you will be able to set a new one.