DIGI has 1 mobile offer:

• DIGI Mobile with 15 GB and unlimited minutes and SMS

For €5/month

More information

Note: All our offers are valid in Belgium and in EU Roaming: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Placing an order is a breeze! Just hop onto our website and make your selection directly online. DIGI provides up to six mobile subscriptions for businesses.

Need more than six SIM cards? No problem! We’ll gladly introduce you to our friends at Citymesh—they’re experts at handling larger orders and would love to assist you.

You will receive your SIM card by post.

Ready to get started?

• New DIGI number
  Insert your new SIM card to immediately access unlimited calls, SMS, and extensive data allowance.
  
  
• Keeping your current number
  1. Call 0800 41 0 01 to port your number from your current provider to DIGI.
  2. We should automatically recognise your phone number.
  3. Have the following details handy, just in case:
       Your phone number
       Your customer number
  4. Check your email inbox for the contract details we’ve sent you.
  5. Once the porting is done, your number will be activated automatically within 24 hours.

Note: Your PIN and PUK codes are on the card to which your SIM is attached

Getting started with mobile data is easy! Just pop your new SIM card into your phone and follow the setup steps for your device. It’s quick and simple, and you’ll be online in no time. Need a hand? Find the step-by-step guide tailored to your phone right here.

You can take up to 6 DIGI Mobile offers.

More information

Roaming means using your smartphone when you're abroad to call, text, surf, receive calls or text messages, regardless of the recipient's location.

In Europe:

• Using roaming with your DIGI Mobile subscription in a member country of the European Union is the same as if you were using it in Belgium.
• Please find the list of countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Outside Europe:

• Check roaming tariffs
• Data Roaming Alert: to protect you from excessive surcharges, a data roaming alert is set to 60,50€ VAT incl. when you're abroad. The connection will be blocked as soon as the defined limit is reached. You can then either stop calling, sending SMS and surfing or extend your limit for the current billing cycle (by using MyDIGI App). If so, your connection will then be automatically reopened

In the European Economic Area, including

• Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• Warning: Switzerland and Andorra are not part of the European Union. Roaming is not free there. If you are traveling to or transiting through these countries, we advise you to deactivate your roaming.

To avoid any additional costs when you are outside the European Economic Area, we recommend that you deactivate roaming on your phone.

Deactivate roaming on an Android smartphone

• Go to your smartphone settings
• Click on the "Connections" icon
• Select "Mobile networks"
• Activate or deactivate data roaming by clicking, selecting or dragging the slider, depending on the model and your needs.

Deactivate roaming on an iPhone

• Go to Settings
• Select "Cellular data" and check that cellular data is set to "Active".
• Then click on "Options" and activate or deactivate data abroad as required.

Following new European regulations related to roaming, Value-Added Service numbers are now surcharged abroad. 
We invite you to consult our page, where you'll find details of blocked numbers, local numbers for emergency services abroad and the various alert applications available.

International calls and SMS are charged on top of your monthly subscription

• Check international tariffs

Premium numbers are, for example, special numbers for games, editorial content, and so on.

Premium calls (maximum tariffs)

• 070: 0,30€ /min. (Category: General)
• 0900: 0,50€ /min. (Category: General)
• 0901: 0,50€ /call (Category: General)
• 0902: 1,00€ /min (Category: General)
• 0903: 1,50€ /min (Category: General)
• 0904: 2,00€ /min (Category: TV Games)
• 0905: 2€ /call (Category: Games / Entertainment)
• 0906: 1,00€ /min (Category: General)
• 0909: 31,00€ /min (Category: General)
• 0800: 0,00€ /min (Category: Free services)

Premium SMS (maximum tariffs)

• 2xxx: 1,00€ /SMS (Category: Paying services)
• 3xxx: 4,00€ /SMS (Category: Paying services)
• 4xxx: 31,00€ /SMS (Category: Payment services)
• 5xxx: 0,50€ /SMS (Category: Games, Logos, Ringtones)
• 6xxx: 2,00€ /SMS (Category: Games, Logos, Ringtones)
• 9xxx: 2,00€ /SMS (Category: Subscription services for Logos & Ringtones)
• 8xxx: 0,00€ /SMS (Category: Free services)

The Voice Mail service is used less and less and is being replaced by other services. Many users now prefer messaging apps like WhatsApp which offer voice messaging capabilities without the need for a traditional voicemail service.

The first thing to do is to identify where your contacts are currently stored. To do this, simply consult your mobile phone's settings. If your contacts are stored :

• in the cloud: Great news! Simply insert your new SIM card and your contacts will automatically synchronize.
• on your phone: In this case, you're all set too! You can change your SIM card and your contacts will be automatically available.
• on your SIM card: You'll need to back up your contacts before changing SIM cards, by following the steps below.

How do I back up my contacts?

The most widespread backup method is the cloud, i.e. saving your data online. It's simple, secure and offers many advantages. To make life easier for you, we've compiled below the procedures to follow, depending on your smartphone and mobile operating system:

• If you have an iPhone, click here.
• If you have an Android smartphone, click here.

Once you've done this, you'll have an up-to-date copy of your contacts on iCloud if you have an iPhone, in your Gmail account if you use an Android smartphone, or in your Outlook account if you have Windows Phone. You can then switch SIM cards in total security.

Your PIN code is on the card to which your SIM was attached

Most mobile phones allow you to change the PIN code directly in the phone menu. Your mobile phone's user manual will help you with this.

• DIGI Mobile network: Experience the future of connectivity with DIGI! We are rolling out an advanced 5G network. By the end of 2025, we aim to reach 30% of the population, expanding to 70% by 2028, and nearly 100% coverage by 2030, ensuring you stay connected wherever life takes you. Please note that 5G will be available if your device is compatible.
• Proximus Mobile network: Stay connected from day one! Thanks to our strategic partnership with Proximus, DIGI users benefit from reliable 4G mobile coverage throughout Belgium. Our collaboration guarantees superior coverage while we build out our cutting-edge 5G network.

MIN & SMS:

• You get unlimited MIN & SMS
• The Fair Usage Policy protects us against fraud and is defined as follows: Maximum of 6.000 min /month and 6.000 SMS /month or 500 SMS /day or sending SMS to more than 250 different recipients per month. In case of exceeding this rule, the usage will be blocked (and no additional cost is applied). 

MIN & SMS:

• You get unlimited MIN & SMS

Mobile Internet:

• You will receive an SMS notification when they have used 80% / 100% of your data bundle included in your tariff plan
• In Belgium and in European Union, if you consume all your data, extra data usage will be billed at 0,0006€ /MB (or 0,6€ /GB).

Controlled Budget:

• With the Controlled Budget, you can set a monthly limit on your out-of-bundle consumption. Through MyDIGI, you can change this limit at any time, either upwards or downwards.
• The default value is 20€ VAT incl. but you can change it to 0€, 20€, 50€, 75€ or 100€ VAT incl.
• Once you reach the defined limit, you will receive an SMS notification.

We have roaming agreements in all the countries, except: Algeria, Bhutan, Cote d'Ivoire (Ivory Coast), Eritrea, Falkland Islands Malvinas, Liberia, Libya, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Somalia, Swaziland / Kingdom of Eswatini, Venezuela, Yemen.

We are working hard to cover these countries as soon as possible

• Ultra High speed: Download 10 times faster! Enjoy shorter loading times, faster page loading (e.g., browsing or video streaming) and very low response time (e.g., when online or cloud gaming) 
• Ultra-stable connection: Even at large events or in the trains, when everyone is connected at the same time, your connection rarely cuts out or slows down 
• Ultra-low latency: Ideal conditions for cloud gaming and virtual reality: an almost instantaneous, lag-free connection 
• New application areas such as augmented or virtual reality in real time, ultra-high-resolution live TV (5G broadcast), and 4K video telephony 

If your SIM card is lost or stolen and you wish to block it, follow the procedure below:

• Go to MyDIGI
• Go to Block my SIM card on the homepage
• Select the mobile number linked to the lost or stolen SIM card
• Click on Confirm
• Your SIM card is blocked
• You will automatically receive a new SIM card

You have entered the wrong PIN code 3 times and your SIM card is locked.

You need to enter the PUK code to unlock your SIM card. Follow the procedure below:

• Go to MyDIGI
• Go to SIM card locked on the homepage
• Select the mobile number with the locked SIM card
• The PUK code is displayed
• Enter the PUK code on your phone, the SIM card is unlocked. Your mobile phone will then ask you to enter and confirm your new PIN code.
• Important information: Both PIN and PUK codes are used to protect the SIM card. Never pass these codes on to third parties.
• Warning: After 10 erroneous PUK codes on the same SIM card, it will be permanently out of service and will have to be replaced.

If your SIM card is damaged and you need to exchange it, follow the procedure below:

• Contact the DIGI Customer Care
• A new SIM card will be sent to you by post.
• Please note that when you exchange your SIM card, you keep your mobile phone number.
• Note: Your PIN and PUK codes are on the card to which your SIM is attached

Check the positioning of your SIM card

The problem may be due to poor contact between your device and the SIM card. Remove the SIM card and replace it correctly. Then switch your device off and on again.

Check your mobile phone

If you can, insert your SIM card in another mobile phone to make sure that the card is actually damaged or faulty.

If your SIM card doesn't work even when inserted in another mobile phone, you may need to replace it. Follow the procedure below:

• Contact the DIGI Customer Care
• A new SIM card will be sent to you by post.
• Please note that when you exchange your SIM card, you keep your mobile phone number.

If you have inserted your DIGI Mobile SIM card but the network does not appear after 24 hours (72 hours in the case of a number ported from another operator), switch your phone off and on again.

If it still doesn't work, insert your SIM card in another phone. Wait a few minutes to see if the network is detected on this other device. If so, you can reinsert your SIM card into your phone.

Check that your mobile phone is not in airplane mode

• In airplane mode, access to the network is blocked, which is why you can't connect to mobile Internet.

Check if you have a network

• If you can't connect, check that you have a network. To do this, try calling someone or sending a message. If this doesn't work, you may not have a network where you are. Try moving around, or even outside the building you're in, to get a better network, and try again to connect to the mobile Internet.
• If the problem persists, contact the DIGI Customer Care

Attention: Travelling to the USA? Frequencies 2 and 3G are no longer available there, so it's normal that you won't be able to connect to the network.

• Use wifi whenever possible.
• Get an American prepaid SIM card. There are vending machines in all airports.
• Use an eSIM, if your smartphone is compatible.

Check network quality

• To do this, look at the number of network bars visible on your mobile phone's screen. The number of bars indicates the quality of the network. If there are only one or two bars, the network quality is not good.
• It's possible that in certain buildings or locations the network quality is less good, or that you have no network at all, which may prevent you from receiving or making calls properly. Check whether you can receive or make calls by moving around or outside the building.

Check whether your mobile phone is faulty.

• If possible, insert your SIM card in another mobile phone. Check that you can make and receive calls correctly with this other mobile phone.
• If you can make and receive calls with this second mobile phone, the problem is with your mobile phone, not the SIM card.

Other reasons:

• Due to overage, calls and messages to certain numbers may be blocked. Check your usage status on MyDIGI
• It's also possible that your subscription has been cut off if you haven't paid your invoices or payment reminders.
• If the problem persists, please contact the DIGI Customer Care.