You can choose a DIGI Fiber, DIGI Mobile, DIGI TV, DIGI Tel offer, or combine all four.
You can choose to keep your old phone number or opt for a new one.
Here is everything you need to know.

Make your life easier with Easy Switch!

• Easy Switch is the name given to a procedure common to all telecommunications operators in Belgium, aimed at simplifying the cancellation of internet and/or TV services when a customer decides to switch operators.
• In other words, your new operator takes care of the administrative steps related to canceling services with your old operator. This request is made with your written consent and is only introduced after the new services are installed.
• Of course, you can always choose to cancel your services with your previous provider yourself. If that is the case, simply specify this when you subscribe with us.

Easy Switch covers internet, fixed telephony, and television services. If, in addition to these services, you also wish to transfer a fixed and mobile phone number to us, please note that we can include them in your Easy Switch request.

Find your Easy Switch number on the invoice, in the customer area, or in the app of your previous operator.

When subscribing to our services (e.g., on our website), you will simply need to provide us with your Easy Switch information listed below.

• The name of your previous operator
• Your customer number with that previous provider
• Your Easy Switch ID (found on your invoice or in your personal online account)
• The date you wish to cancel your services (default: ""as soon as possible after the activation of my new services"")

You will also need to specify what you want for your fixed and/or mobile phone numbers (if you have any):

• Transfer them to DIGI as well
• Keep them with your previous operator
• Cancel them with your previous operator

Make sure your current offer allows for this.

It is when you subscribe to DIGI Mobile or DIGI Tel that you can choose to keep your old mobile or fixed number and confirm your number transfer.
If you decide to keep your old number, the cancellation of your subscription with your previous operator will be done automatically. Make sure you are not bound by a fixed-term contract or contractual obligations with your previous operator.

It is when you subscribe to DIGI Mobile or DIGI Tel that you can choose a new mobile or fixed number rather than keeping the old number. Note that your old number will not be canceled in this case.

1. Go to the DIGI website: Visit our website and click ‘Offers’.
2. Choose your offer: Select the services you want (DIGI Fiber, DIGI Mobile, DIGI TV, DIGI TEL, or a combination) and enter the required details (e.g., customer number, Easy Switch number, current phone number, etc.).
3. Order your DIGI pack: Once you’ve made your choice, click ‘Order’ to proceed.
4. Sign up with itsme®: Use itsme® to log in securely and automatically fill in your personal details.
5. Confirm your details: Review your order details (e.g., invoice address, payment method, or installation date) and confirm whether you’re ordering for yourself or your company.
6. Confirm your order: Click ‘Order & pay’. You’ll see a thank you message and we’ll send you a confirmation email.

DIGI is using itsme® as it is the best and most secure solution to identify customers. Nearly 7 million Belgians prove it every day.
More info about itsme®

If you are a new itsme® user, you have 2 ways to install it:

• activate itsme® with your eID
• activate itsme® via your bank

More info about the itsme® installation

You can change:

• your itsme® code
• your phone number
• your home address
• your email address

More info about the change of data

You can find:

• How to login with a QR code
• For what can you use itsme®
• Which ID data do you share?
• And much more

More information about the login with itsme®

You have more questions related to the following topics:

• Forgot your itsme® code
• Delete my itsme® account
• Device lost or stolen
• Compatible devices
• Phishing
• And much more

Go to more questions about itsme®

Absolutely! Our goal is to keep telecom affordable for everyone, now and in the future. Rest assured, there are no automatic price increases.

To place an order for your business, simply visit our website and make your selection. DIGI offers up to six mobile subscriptions for businesses.

Need more than six SIM cards? No problem! Our friends at Citymesh are experts at handling larger orders, they can't wait to help you out.

Visit our contact page & go to the "Where to find DIGI?" section

Your DIGI customer number is useful for contacting our Customer Care.

Here is how and where to find it:

• on your invoice,
• on your DIGI contract,
• on the MyDIGI homepage.

Whatever your question, here is how and when to contact us.

First go to our Support page.

• Find the answer to your question in our FAQs
• Contact us via WhatsApp or Messenger
• Or call us on 0800 41 041

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• Select "Profile" in the main menu
• You have access to all your contracts and can download them

• You can change your DIGI Mobile, Fiber or TV offer at any time for free, up to once per month.
• We will activate your new plan within 24 hours.
• Your invoice will be adjusted pro rata (you'll only pay for the days you use the new plan).

• You can activate or deactivate an option at any time for free.
• We will activate or deactivate the option within 24 hours.
• Your invoice will be adjusted pro rata (you'll only pay for the days you use the option).

The start of your invoice cycle depends on your DIGI service:

• DIGI Fiber (with or without DIGI Tel and/or DIGI TV): The invoice cycle starts from the installation date.
• DIGI Mobile: The invoice cycle starts from the day after the subscription date.
• DIGI TV (linked to DIGI Mobile): The invoice cycle starts once the TV account is created in MyDIGI.

DIGI uses a pre-billing system, which means you're charged in advance for your subscription. Here's how it works:

Example 1: New subscription

• You subscribe on 15/04.
• Your first invoice will include:
  -Prorated subscription fee for 15/04 to 30/04 (e.g., €10/month = €5 for the first half of the month)*.
  -Consumption during 15/04 to 30/04.
  -Full subscription fee for 01/05 to 31/05 (e.g., €10).
• Your second invoice will show:
  -Consumption during 01/05 to 31/05.
  -Full subscription fee for 01/06 to 30/06 (e.g., €10).

*Important remark: If you have a DIGI Mobile offer, your data will also be prorated (e.g., if you have 15 GB, you will have 7.5 GB for 15/04 to 30/04).

Example 2: Cancelling your contract

• You cancel on 20/11.
• Your last invoice will include the consumption for 01/11 to 20/11.

DIGI sends all invoices by email. Better for the environment, less paper consumption, and much faster! You can still download and print your invoices anytime:

1. Log in to MyDIGI.
2. Go to 'Invoices'.
3. Click 'View invoice history'.

Invoices are sent on the 5th of each month. The invoice is closed on the last day of the previous month (e.g., if you receive your invoice on 05/02, it will include consumption from 01/01 to 31/01).

Your direct debit will be executed 1 week after the invoice date. The direct debit cannot be changed.

• Convenience: Payments are processed automatically, saving you time and reducing admin tasks.
• Peace of mind: Your invoices are always paid on time, avoiding late fees or service disruptions.
• Transparency: Payments are easy to track in your bank statement.
• Flexibility: You can cancel your direct debit at any time, and your bank can assist if there's an issue.

If you're not using direct debit, you can also pay your invoices by bank transfer:

1. Open your invoice to find:
   • The IBAN (account number).
   • The structured communication*.
   • The due date.
2. Make the transfer via:
   • Your banking app.
   • Online Banking.
   • A bank transaction terminal.

*Important remark: Always encode the structured communication correctly, or we won't be able to match your payment.

If you're not using direct debit, you can also pay your invoices via MyDIGI:

1. Log in to MyDIGI. Unpaid invoices are shown on the home page and under the 'Invoices' tab.
2. Click 'Pay' next to the amount due. You'll be redirected to our payment platform, where the amount and invoice number are displayed.
3. Complete the payment.

Once paid, the invoice status on MyDIGI will update to 'Paid'. All done!

You can change your payment method easily via MyDIGI:

1. Log in to MyDIGI.
2. Go to 'Invoices'.
3. Select 'Payment Method' and click 'Change'.
4. Choose your new payment method and click 'Modify'.

To change your billing address, please contact us.

You can view your past invoices and payment history on MyDIGI:

1. Log in to MyDIGI.
2. Go to 'Invoices'.
3. Click 'View invoice history'.

All invoices will be listed by month, with the most recent at the top. You can download your invoices, view their status, or pay directly.

If you're using direct debit, please ensure there's enough money in your account for the payment to be processed correctly.

We make 2 attempts to collect the payment*. If the second attempt fails, your direct debit will be rejected, and you'll receive an email/SMS with instructions to pay via MyDIGI or bank transfer.

*Important remark: The first failed attempt is free. After the second failure within 6 months, a penalty of €9 will apply.

You have 14 days to pay your invoice. If you forget, you'll receive a free reminder by email and SMS.

• If you still don't pay:
  After 14 days, you'll receive a second free reminder by email and SMS.
• After another 14 days, you'll receive a formal reminder by post. If we do not receive your payment within 7 days, your services will be downgraded to minimum service:
  - Internet: 256 Kbps download speed, 64 Kbps upload speed.
  - TV: DIGI TV access is blocked and all paid options are deactivated.
  - Mobile/Fixed telephony: Calls are blocked, except to Customer Care (0800 41 041) and emergency numbers.
• Your file will be forwarded to our Credit Collection department.

If you still don't pay:

• After another 14 days, you will receive another formal reminder (formal notice of default) by post. Your services will be terminated, and our Credit Collection department will contact you for payment recovery.

Premium services are provided by third-party service providers:

• Premium calls (090x, 07x): Calls for games, information, entertainment, etc.
• Premium SMS: Text messages for games, information, entertainment, etc.
• One-off purchases/subscriptions: Via text, app stores or TV for tickets, apps, games, Netflix, etc.
• Other premium services: For sports videos, games, etc. (e.g., LifeFootball, Veedz, Rougeplay).

The cost of these services is not included in your subscription and is charged based on usage. DIGI collects the amount on behalf of the supplier and transfers it to them.

Once you receive your invoice, you can view the details of your premium calls, premium text messages, and mobile payments. The invoice will show the amount for each service.

1. Log in to MyDIGI.
2. Go to 'Products', select your mobile offer, then go to 'Parameters' and 'Barring'.
3. Block the desired premium voice and premium SMS services.

1. Gather all the details about the service (time, amount, provider name).
2. Contact the third-party provider to discuss your complaint, as they are responsible for the service and handling disputes.

Important remark: Only the third-party provider can issue a reimbursement if your complaint is justified.

Please visit this page.

To add or remove a VAT number, simply contact DIGI Customer Care by email at care@digi-belgium.be. Include your customer number and the VAT number you want to add or remove.

After lodging your dispute, you don't have to pay the disputed amount, only the remaining balance. Exception: Premium numbers must still be paid.

• If your dispute is found to be justified, we will deduct the disputed amount from your invoice.
• If your complaint is found to be unjustified, you will be required to pay the disputed amount.

If your complaint is found to be justified, we will deduct the disputed amount from your next invoice.

To lodge a dispute, please contact us.

The amount will be deducted directly from your next invoice.

• Pay your outstanding invoices to begin the reactivation process.
• Your subscription will be reactivated automatically within 72 working hours of payment.
• Please note that you will have to pay a reactivation fee of €30.

The international SMS charges on your invoice are due to activation messages sent by Apple for FaceTime, iCloud and iMessage. These messages are automatically sent whenever you restart your device. Each SMS costs €0,07267.