You can choose a DIGI Fiber, DIGI Mobile, DIGI TV, DIGI Tel offer, or combine all four.
You can choose to keep your old phone number or opt for a new one.
Here is everything you need to know.

Make your life easier with Easy Switch!

• Easy Switch is the name given to a procedure common to all telecommunications operators in Belgium, aimed at simplifying the cancellation of internet and/or TV services when a customer decides to switch operators.
• In other words, your new operator takes care of the administrative steps related to canceling services with your old operator. This request is made with your written consent and is only introduced after the new services are installed.
• Of course, you can always choose to cancel your services with your previous provider yourself. If that is the case, simply specify this when you subscribe with us.

Easy Switch covers internet, fixed telephony, and television services. If, in addition to these services, you also wish to transfer a fixed and mobile phone number to us, please note that we can include them in your Easy Switch request.

Find your Easy Switch number on the invoice, in the customer area, or in the app of your previous operator.

When subscribing to our services (e.g., on our website), you will simply need to provide us with your Easy Switch information listed below.

• The name of your previous operator
• Your customer number with that previous provider
• Your Easy Switch ID (found on your invoice or in your personal online account)
• The date you wish to cancel your services (default: ""as soon as possible after the activation of my new services"")

You will also need to specify what you want for your fixed and/or mobile phone numbers (if you have any):

• Transfer them to DIGI as well
• Keep them with your previous operator
• Cancel them with your previous operator

Make sure your current offer allows for this.

It is when you subscribe to DIGI Mobile or DIGI Tel that you can choose to keep your old mobile or fixed number and confirm your number transfer.
If you decide to keep your old number, the cancellation of your subscription with your previous operator will be done automatically. Make sure you are not bound by a fixed-term contract or contractual obligations with your previous operator.

It is when you subscribe to DIGI Mobile or DIGI Tel that you can choose a new mobile or fixed number rather than keeping the old number. Note that your old number will not be canceled in this case.

• Go to our website
• You can choose a DIGI Fiber, DIGI Mobile, DIGI TV, DIGI Tel offer, or select a combination
• Identify the offer that meets your needs and will make your daily life easier.
• Click on "Order now"
• Click on "Sign-up with itsme®"
• Your personal information will be directly retrieved from itsme® and fulfiled
• Confirm that the billing address is the same as the one indicated (or not)
• Confirm if your are ordering for yourself or for your company
• If you have selected DIGI Fiber, please select your current operator, enter your current customer number and Easy Switch number
• If you have selected DIGI Mobile, please indicate if you would like to keep your existing mobile phone number or if you would like to have a new mobile phone number. If the first option is selected, please enter your mobile phone number and select your current provider
• If you have selected DIGI TV, we will take care of the cease with your current operator via Easy Swith
• If you have selected DIGI Tel, please indicate if you would like to keep your existing fixed phone number or if you would like to have a new fixed phone number. If the first option is selected, please enter your fixed phone number and select your current provider
• If you have selected DIGI Fiber, we will communicate an installation slot. This slot can be modified on MyDIGI
• Last step is the selection of your payment method
• Click on "Confirm", a thank you screen will be displayed and you will receive a welcome / confirmation message.

DIGI is using itsme® as it is the best and most secure solution to identify customers. Nearly 7 million Belgians prove it every day.
More info about itsme®

If you are a new itsme® user, you have 2 ways to install it:

• activate itsme® with your eID
• activate itsme® via your bank

More info about the itsme® installation

You can change:

• your itsme® code
• your phone number
• your home address
• your email address

More info about the change of data

You can find:

• How to login with a QR code
• For what can you use itsme®
• Which ID data do you share?
• And much more

More information about the login with itsme®

You have more questions related to the following topics:

• Forgot your itsme® code
• Delete my itsme® account
• Device lost or stolen
• Compatible devices
• Phishing
• And much more

Go to more questions about itsme®

Your DIGI customer number is useful for contacting our Customer Care.

Here is how and where to find it:

• on your invoice,
• on your DIGI contract,
• on the MyDIGI homepage.

Whatever your question, here is how and when to contact us.

First go to our Support page.

• Find the answer to your question in our FAQs
• Send us your question via our online form
• Contact us via WhatsApp or Messenger
• Or call us on 0800 41 041

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• Select "Profile" in the main menu
• You have access to all your contracts and can download them

Every month, you will receive your DIGI invoice by email.

Paper invoices are not available but you can find your invoices on MyDIGI and download or print them.

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• In the main menu, select "Invoice"
• In this section, you will have the option to download your invoices (and then print them)

At the top of the invoice:

• amount to be paid
• and payment method
  
  • Direct debit: The date from which the amount will be deducted from your account will be indicated
  • Bank Transfer: The structured communication allows your transfer to be identified. Make sure to always include it.
  • QR code: Your invoice also contains a QR code that allows you to pay instantly via your banking app.

At the middle of the invoice:

• your references
  
  • The customer number is a unique DIGI number. It allows us to easily find all information related to the services you receive from DIGI.
  • Your contract number
  • The invoice number is also a unique reference. Always have it on hand when you contact us with a question about your invoice.
  • The invoice date is the date your invoice was issued.
  • The billing period starts on the first day of billing and ends on the last day of the period listed on the invoice.
• your contract details
  
  • First name, Last name
  • Complete address
  • Easy Switch ID
• your billing address
  
  • The address where you receive your invoice.
• overview
  
  • The total amount to be paid split between 1/ Subscription(s), Option(s) and Consumption(s) and 2/ Third-party services (Premium rate calls and SMS)

At the bottom of the invoice:

• The DIGI Customer Care contact information

At the top of the invoice:

• your references
  
  • The customer number is a unique DIGI number. It allows us to easily find all information related to the services you receive from DIGI.
  • Your contract number
  • The invoice number is also a unique reference. Always have it on hand when you contact us with a question about your invoice.
  • The invoice date is the date your invoice was issued.
  • The billing period starts on the first day of billing and ends on the last day of the period listed on the invoice.

At the middle of the invoice:

• your invoice in detail:
• This section includes all VAT amounts for the current billing period as well as any outstanding amounts from previous periods.
  
  • Subscription(s) and Option(s): This section includes all subscription charges and any options for the current month.
  • Consumption(s): This section summarizes all the consumption from the previous month that you are billed for each of your products.
  • Out-of-bundle Consumption(s): Details of telephone consumption (fixed or mobile)
  • Third-party services: These are premium numbers, paid SMS, and mobile payments for services or purchases provided by an external service provider, i.e., third-party services.

• Contract duration: you have an indefinite contract

You can submit your request directly to DIGI Customer Care via the online contact form by explaining your request.

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• On the homepage, under the title "Outstanding invoices", you will find the total amount you have left to pay.

To access all your invoices and their printable PDF versions, click on "See all my invoices" or on "Invoice" in the main menu

• In this section, you will find:
  • The total amount of invoices you still need to pay
  • The due dates
  • The "Pay" button, which allows you to pay these invoices directly (unless you have opted for direct debit)
  • The option to download your invoices
• Tips:
  • If you use direct debit to pay your invoices, it is normal that the "Pay" button does not appear.
  • Is the status of your invoice still "To be paid" even though you have already paid it? Don't worry: there can be up to 5 working days between the time you pay and the time DIGI receives the payment.

You have 3 ways to pay your invoices:

• Direct debit (recommended to pay invoices in due time),
• Bank transfer,
• Or via QR code.

Direct Debit will be activated by default.
You can still change the payment method in MyDIGI.

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• In the main menu, select "Invoice"

You have 14 days to pay your invoice.

• Forgetting can happen. You will then receive a free reminder by email and SMS

What happens if I still don't pay?

• After 14 days, you will receive a second free reminder by email and SMS

What happens if I still don't pay?

• After 14 days, you will receive a third paid reminder by post informing you that your services will be shift-down to a minimum service. If we do not receive your payment within 7 days, your services will be shifted down to a minimum service.
  
  • Internet: You will be able to surf at a maximum download speed of 256 Kbps and upload speed of 64 Kbps
  • TV: Your access to DIGI TV will be blocked and all your paid options will be deactivated
  • Mobile / Fixed Telephony: You will no longer be able to make calls, except to our Customer Care on 0800 41 041 and to the emergency numbers. You will no longer receive calls
  • Your file will be forwarded to our Credit Collection department.

What happens if I still don't pay?

• After 14 days, you will receive a fourth paid reminder by post, a "Formal notice of default" informing you that your services will be terminated
• Our Credit Collection department will contact you to recover the outstanding amount 

Did you forget to pay one or more invoices? It happens to everyone. If so, your subscription is suspended because you did not pay the amounts due after receiving the 3th payment reminders. You just need to pay your invoices to start the reactivation process for your subscription.

• Go to MyDIGI
• Enter your email address and password
• Click on Log in
• In the main menu, select "Invoice"
• In this section, you will find:
  
  • The total amount of invoices you still need to pay
  • The "Pay" button, which allows you to pay these invoices directly (unless you have opted for direct debit)
• Tips:
  
  • Is the status of your invoice still "To be paid" even though you have already paid it? Don't worry: there can be up to 5 working days between the time you pay and the time DIGI receives the payment.
  • The process may take a few days. You will receive an SMS confirming when your services are reactivated. A reactivation fee of 30€ will be required.